ESL Lessons and speaking activities
for complaints

Complaints & responses, modals & passives
worksheet  + pictues (PDF)

Describing problems worksheet (PDF)

Talking about annoyances (PDF)

Urban complaints guided conversation lesson (PDF)

ESL exercises (with pictures) for describing houses using language for household objects, adjectives, problems, pests & complaints (PDF)
&
Find more worksheets from the same site here

ESOL housing/plumbing complaints/problems
(with vocab and pictures) (PDF)

What's your pet peeve? lesson (PDF)


"Judge your neighbor" complaints worksheet(PDF)

Making polite requests exercises (PDF)

Neighborhood gossip speaking exercise (PDF)

Neighbors at odds role cards - a complaint roleplay for ESL or EFL students

Discussion cues: Giving opinions with feeling
about everyday annoyances

Workplace Lesson Idea:
Responding to Customer Complaints

Complaints Lesson

Talking about restaurant problems - worksheet
with pictures(PDF)

Dealing with customer complaints and incidents in a restaurant (PDF)

Annoying Habits Lesson Outline

Personal Complaint Menu Roleplay

Consumer Complaint Menu Roleplay

Housing Complaints Dialogue

List of most common consumer complaints (PDF)

Complaints about the workplace using pictures

"Find the hazards" in the workplace pics  (PDFs)
ESL teaching ideas for requests

Making requests lesson (PDF)

Asking permission & making requests (PDF)

Asking for permission & help worksheet (PDF)

Can, could, may- requests & permission (PDF)

Making requests & asking for permission
exercises (PDF)

Modals of permission (PDF)

Modal verbs of permission and ability worksheet (PDF)

Giving Recommendations & Opinions (PDF)

Telephoning & request picture worksheet (PDF)

A collection of request & complaint dialogs

Husband-wife phrasal verb/request roleplay (PDF)

Talking about requests (PDF)

Staying out late lesson (PDF)

Borrow and lend vocabulary worksheet (PDF)

Borrow/lend exercise (PDF)

Picture card cues for making requests (PDF)

Direct/indirect questions quiz (PDF)

Lesson Plan for  'Could I + inf' and 'Could you + inf' as polite requests for Hotel English

Reported speech worksheet (PDF)

Embedded/indirect questions (PDF)

Polite requests lesson plan (PDF)

Requests at work quiz

Requests & Roleplaying

Complete the complaint letter exercise
(see p. 4) (PDF)

Writing a complaint letter: sample
product complaint letter

Product complaint letter layout (PDF)

Customer service lessons, questionnaires and surveys

Take the Fear Out of Handling Complaints (article)
(PDF)

Kitchen products customer questionnaire(PDF)

Complaint customer satisfaction questionnaire (PDF)

Examples of strategies you may consider using
with difficult Customers (PDF)

Customer service dialongue - Dealing with Complaints