ESL Lessons and speaking activities
for complaints
Neighbors at odds role cards - a complaint roleplay for ESL or EFL students
Discussion cues: Giving opinions with feeling
about everyday annoyances
Workplace Lesson Idea:
Responding to Customer Complaints
Complaints Lesson 1
Complaints Lesson 2
Annoying Habits Lesson Outline
Complaints (Teaching ideas from New Interchange)
Personal Complaint Menu Roleplay
Consumer Complaint Menu Roleplay
Housing Complaints Dialogue
List of most common consumer complaints (PDF)
ESL teaching ideas for requests
In the workplace: Polite requests for information
(PDF)
Lesson Plans for reporting and explaining the need for household repairs
and making a consumer complaint
Lesson Plan for 'Could I + inf' and 'Could you + inf' as polite requests for Hotel English
Embedded/indirect questions (PDF)
Polite requests lesson plan (PDF)
Apology excuse
board race
Requests (Teaching ideas from New Interchange)
Requests at work
quiz
Requests activity (elementary)
Requests & Roleplaying
Reporting Verbs Lesson outline (advanced)
Model Letter of Request
Complaining about products and services
Writing a letter of complaint about
products lesson plan (PDF)
Writing a complaint letter: sample
product complaint letter
Model for faulty goods letter (PDF)
Product complaint letter layout (PDF)
Customer Service - Dealing with Complaints
Model letter complaining to a holiday company about poor quality hotel accommodation (PDF)
Customer complaints pie charts (PDF)
Customer service questionnaires and
surveys
Product customer satisfaction questionnaire (PDF)
Healthcare clinic customer service questionnaire
(PDF)
Products and service cutomer questionnaire (PDF)
Business services customer satisfaction
questionnaire (PDF
Kitchen products customer questionnaire(PDF)
Complaint customer satisfaction questionnaire (PDF)
Examples of strategies you may consider using
with difficult Customers (PDF)
Customer Service Questionnaire (PDF)
Event Customer questionnaire (PDF)
Customer service dialongue - Dealing with Complaints
Customer satisfaction questionnaire (PDF)
