Teaching "on the phone"  etc. for ESL students

Roleplays for telephoning and dealing with enquiries: make sure to click on PDF link for worksheets

Telephoning gap-fill

Requesting Info on the phone lesson plan

Calling on the phone-short dialogue

Telephone Skills: ESL lesson Plan


Telephoning/talking on the phone:common
expressions/idioms/phrases/language

Telephone language sorting worksheet (PDF)

Telephone expressions worksheet with pictures (PDF)

Telephoning matching & dialogue gapfill (PDF)

Telephone roleplays (PDF)

Using the telephone unit (PDF)

Idioms and expressions for telephoning (PDF)

Telephone language (PDF)

Talking business on the telephone (PDF)

Useful phrases for answering the phone and offering help (PDF)

Make a phone call: common expressions (PDF)

Effective telephone language (word)

Expressions for formal and informal calls (PDF)

Informal telephone language (PDF)

Sample business telephone conversations/dialogues
(PDF)

More sample phone conversations (PDF)

Polite Requests (teaching ideas for
ESL teachers)

Guide to and exercise for  Requests: Will, Would, Could, Can, Would you mind...?

Lesson Plan for  'Could I + inf' and 'Could you + inf' as polite requests for Hotel English

FAQ Mini-Roleplays: ESL  communicative lesson
practicing basic requests  in English

Sample request dialogues in different situations (PDF)

Can We Go Swimming? Making requests; refusing and giving in to requests

Speaking Situations: Asking for Favors

Match the the questions (requests) on the left with an appropriate response on the right

Office Work Vocabulary and Exercises (Word doc)

Telephoning Lesson Plan

Hello. May I help you?
dialogue requesting information

Hotel reservations dialogue



Telephoning/talking on the phone: exercises

Business telephoning worksheet (PDF)

Telephoning & request picture worksheet (PDF)

Telephone conversation worksheet: confirmation
& reservation (PDF)

Telephoning exercises (PDF p 24-25)

Telephone messages: expressions and exercises (PDF)

More telephoning worksheets (PDF)